At Another Brand, we are dedicated to providing our customers with a seamless shopping experience, which includes reliable and timely shipping. Below you will find detailed information about our shipping policy, designed to answer any questions you may have.
Shipping Methods and Options
We offer a variety of shipping methods to cater to your needs:
Standard Shipping:
Delivery Time: Typically, 5-7 business days.
Cost: Free for orders over $50. For orders below $50, a standard shipping fee of $5.99 applies.
Express Shipping:
Delivery Time: 2-3 business days.
Cost: A flat rate of $14.99.
Eligibility: Available for most products and destinations.
Next-Day Shipping:
Delivery Time: Next business day delivery.
Cost: A flat rate of $24.99.
Eligibility: Only available for select locations and products. Orders must be placed before 12 PM to qualify.
Order Processing Times
Order Confirmation: After placing your order, you will receive a confirmation email within a few minutes.
Processing Time: Orders are processed within 1-2 business days. During peak periods, processing may take longer, but we strive to minimize any delays.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking Your Order
You can track your order at any time using the tracking link provided in your shipping confirmation email. This link will direct you to the carrier’s website, where you can see real-time updates on your shipment’s progress.
Shipping Destinations
We ship to various locations worldwide. Please note that shipping times and costs may vary depending on your location. During checkout, you will be able to see the available shipping options for your destination.
Address Changes and Delivery Issues
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
In case of delivery issues (e.g., delayed shipment, damaged goods), please reach out to us immediately. Our team is here to help resolve any problems and ensure your satisfaction.
Frequently Asked Questions
Q: What should I do if my package is delayed? A: If your package is delayed, please check the tracking information for updates. If there are no updates, contact our customer service team for assistance.
Q: Can I expedite my order after it has been placed? A: Unfortunately, once an order has been processed, we cannot change the shipping method. Please select the appropriate shipping option at checkout.
Q: What happens if my package is lost or damaged? A: If your package is lost or damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.