At Another Brand, we strive to provide you with an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your satisfaction. Please read the guidelines below to understand our process.
Return Policy
-
Eligibility: Items must be returned within 30 days of receipt.
-
Condition: Items must be in their original condition, unworn, and with all tags attached.
-
Exclusions: Final sale items, gift cards, and personalized items are not eligible for returns
Steps to Return/Refund
-
Log in to Your Account: Make sure that you are signed in to your account at www.z3n-anotherbrand.zendesk.com/hc
-
Submit a Return Request: You may request for a refund via our 24/7 chatbot, Ella, or fill out a request form here. You will get a confirmation email within 3-5 working days on whether the request is successful.
-
Prepare Your Package: If your request is successful, you will receive a prepaid return shipping label. You may print it out and attach it to your package.
-
Ship Your Item: Use the original packaging if available, or use any suitable packaging. Ensure that the parcel is securely sealed. Drop off your package at the nearest shipping location.
Refunds
-
Processing Time: Once we receive your returned item, we will process your refund within 7-10 business days.
-
Method: Refunds will be credited to your original payment method.
For any questions or assistance, please contact our customer support team.